Monday, September 22, 2014

Worst Customer Service for Return at Foot Locker


Time: 19th, September, 2014
Location: 46468 Kids Foot Locker, Lycoming Mall, Pennsdale, PA 17756
This is the first time I had such a bad experience with a merchant in US, it really grossed me out! I bought a pair of kid’s Nike sneakers from this store on 12th, September, 2014. They were on Sale for $20. There was only one pair left for a size 3. My friend’s son just fits this size now. (She doesn’t go shopping that much due to her job, so I always help her buy things that she needs.) Then I bought them for her.


Before I bought them, I did notice there were lots of black fuzzes inside the shoes. I did think them may be worn before for a moment. But outside of the shoes seemed clean, and I didn’t think that a big store like Foot Locker would sell worn shoes. So I bought them, then gave them to my friend the same day.


The second day, my friend told me that she thought these shoes were worn before, they were not brand new. Then she showed me where these shoes she thought they were worn. She pointed out the same problem that I noticed before, lots of black fuzzes inside the shoes.  Second, she showed me the button soles of those shoes. There was lots of mud between the gaps of the soles. It looked like someone wiped the soles clean but missed the gaps on the soles. Third, the front of the shoes(toe area) looked very wrinkly, just looked like they had been worn for a while.

Here is the photo of worn signs of these shoes:



After that inspection, we both agreed those  sneaks were not new, they were worn by someone before, then this person cleaned them and returned them to store. If you bought something supposed to be brand new from a store, but then you found out that it was used, what would you do? Of course, take it back to the store for an exchange( if there were same items available) or return.


Cause these sneakers were the last one pair left, so I had to return them. On 19th, September( Don’t ask me why I didn’t return them the second day. The mall is kind of far away  , and I didn’t have time to go there at anytime I want. Their return policy has 30 days limit. If I knew what would happen later, I would take them back right away!), I went to this Food Locker store and return them. I told one of the sales that I need to return this pair of sneakers. She asked me the reason. I told her the truth, that they sold me a pair of worn shoes, and pointed out why those shoes were not brand new. I told her I need to return them, and please don’t put them back to the shelf and sell those worn shoes to other customers again. She looked at those shoes, and agreed with me that those sneakers had been worn before.


Instead of apologizing for selling worn shoes to customer and taking them back, another sales jumped out, and told me he needed to talk to the manager. He disappeared for at least 5 minutes, finally showed up, and told me: “ we can’t let you return those shoes. Yes, they looked like they were worn before. But we are not sure if they were worn by you or not. According to our policy, the worn shoes can’t be returned. I can only exchange them for you.” What??? First of all, I would never return any shoes or clothes that I already wore. I consider people who did this kind of things are really low. If those shoes were worn by me, then I cleaned them to the point that if I didn’t tell you, you would not notice they had been worn. Could I be that stupid to tell you those shoes were worn so you wouldn’t sell them to other poor customers? Of course not! I would just tell you the size doesn’t fit, then get my money back, it is just that simple. By the way, my son wears size 4 almost 5 now, he can’t fit in size 3 for sure.


His answer really pissed me off. I just wanted to be honest, and tell the truth, then they blame on me instead of apologizing for their own mistake (selling used product to customer). If every store like this Foot locker, customer bought something that was used, then returned it to the store. The stores blamed that the product may be used by the customers, then all the stores could feel free to sell used products to their customers, then blame on customer themselves.


To be honest, this was the first time I had such a difficult and bad experience to return something in  United States! I could not take the exchange offer because there were no same sneaks to exchange. I didn’t want to pay extra 30 bucks more to exchange to a more expensive pair. They sold me the worn shoes, I had enough reason to request a refund! So I told this sales that I insist to return and get a refund.


Then he went back to ask the useless manager again, came back and told me the same answer. I asked him to let the manager out, that I wanted to talk to her. She finally came out. But at that moment, I got so sick of talking to them, so dumb to waste my time with. Instead of talking to her and wasting my time,  I called the customer service number on the back of the receipt.


It seems to be true that if a store has mean sales and manager work there, then don’t expect too much from their customer service, the whole company just act the same way. I talked to the customer service representative, he asked me bunch of nonsense questions. Then he told me that he only had two choices, one is to let me mail these worn sneakers to their warehouse, wait for them to inspect them, then they will make a decision to either refund my money or not; another one is let the district manager to contact me. The first choice of course was NO. So I told him to let the district manager to contact me. He told me the district manager would contact me the same day. As I expected, after 3 days, I still didn’t hear anything from this so called district manager.


I am so sick of dealing with this crappy store. I went online, found lots of people had bad experience with Foot Locker. A company has a bad reputation and treats their customers like this, I swear to God I am not going to buy anything from them again!

Luckily, I bought these shoes with my credit card. I requested for a dispute, and got the refund from credit card company already. No matter this dispute would be succeed or not at last, the 20 bucks is not the matter anymore. I just want to post this to remind people to stay away from this bad reputation company or be really careful if you buy something from them.

Friday, April 27, 2012

Celebrity Silhouette April 2012-----The Worst Food I Had on A Cruise--Quality, Variety, and Taste All Sucked!

This was the first time I traveled on Celebrity cruise line. I have been on NCL and Princess before. Here are some opinions about this ship majorly based on food. I tried to post this review on CruiseCritic.com, but I don't know for what reason, my review just never got posted there.

Actually, except food, I am pretty happy with this ship. But for me, going on a cruise, food is one of the most important things. This is a beautiful big new ship, nice clean stateroom, public area, a very nice in door swimming pool, friendly staffs etc. I like the bathroom a lot, so nice big and clean. Service was very good and thoughtful, especially every port, there were staffs stood at the entrance gave you ice water, punch and cold towels. I saw another ship Royal Caribbean didn’t have this service for their customers.
But you ask me if I would go on this ship again? The answer will be NO. Why? Because of the food. This ship has one main dinning room, and lots of special restaurants that you have to pay $40 cover charge per person. My husband and I ate at main dinning for supper every night, and couple times for lunch ( main dinning room didn’t open for port days which my other cruises’ main dinning rooms were all opened for port days).

Service was good if you find the right waiters. We used the selected dinning. So one night, we had waited 20 minutes for somebody brought us the bread, then about 40 minutes somebody came over to take our order after we complained about it. Next day we switched to another side of the dinning room, had great service with different waiters then.

Appetizers: Many of them didn’t taste that good, very plain. I normally just got one, cause nothing good on the menu. On other cruises before, I wanted to try all the appetizers on the menu cause they were so different. This ship uses the cheap food material to feed main dinning room customers. I especially remember one night, there was one appetizer called cured meat platter. If you know cured meat, you know these are the meat preserved or cured with salt such as prosciutto. But the platter l got, there was only one piece of prosciutto that you can call it cured meat, other five pieces are those really cheap processed lunch meat, such as bologna, ham, the ones you can find in Subways’ $2 cold cut combo. Before on other ships, the cured meat platters I got were all those expensive Italian and Spanish cured meat that I usually buy from grocery stores. This ship really tried to be cheap on food in the main dinning room. Several appetizers that I got had too much rice for the base, if you eat whole thing, you will be filled up by the rice before you get your entrees.

Soup and salad: Soup were pretty bad except French onion soup you can order every time. I tried several daily different soups, none of them tasted that good, some of them actually I didn’t want to finish. So finally I had to have French Onion soups many times. Salads were not bad, but the Caesar  salad on the everyday menu was really good flavor except the croutons were always tasted staled. So I always just ate everything in there except the croutons.

Entrees: The bread on this ship was very good, loved them, we always ate too much bread before our entrees came. Entrees were very boring, not that many things looked different and special that made you want to try. Couple nights I even didn’t know what to choose, cause I felt like I just had the same thing yesterday. Like different beef everyday, you feel they were pretty much in the same brown gravy. Not too much seafood on the dinner menu except some fish. One night, there was one seafood finally was not just fish. I ordered it, there were just 3 shrimps, one scallop and couple mussels on top of bunch of rice. You call this seafood entrée? The ship had lobster night the day before the last day. Plain broiled frozen lobster tails, not bad, not that good as fresh ones. Good thing was that you could ask them to put three lobster tails on your dish.  Entrees were pretty normal taste, only one veal entrée I would say delicious and wrote home about it.

Deserts: deserts were not good on this ship at all. Several nights I had to skip it cause nothing on the menu was good. They only served soufflé one time that I had on other ships a lot. Many deserts I ordered I only had one bite cause the taste. Tiramisu they had one night was a joke, it was made from sponge cake, no lady fingers in there, and tasted pretty bad. I talked to their pastry chef, he told me they serve the real version tiramisu in their special restaurant. So don’t’ call those coffee flavored sponge cakes tiramisu then! Horrible ice cream on this ship, even the factory ice cream tastes much better than theirs. Lots of ice chunks in side, horrible, horrible. The best ice cream I had was on one of the Princess ships, best ice cream I had, so smooth and creamy, tasted just like those Italian ice cream, they made it everyday on the ship.

Lunch at the main dinning room was worse, I had to eat at buffet upstairs most of the time.
So main dinning room, if you like plain food, you probably will like it. But if you like trying different tasty food, and you love deserts, you will feel the same way I feel.

Now let’s talk about buffet: Ocianveiw Café was pretty good for breakfast. Lots of breakfast items, much more choice than the breakfast served at main dinning room. Wonderful pastries, croissants were great! So we ate most of breakfast in the buffet. But buffet’s orange juice was pretty bad, it tasted like half orange juice half water most of the time. Coffee was horrible! The worst coffee I had than everywhere I’ve had recent years. It tasted so bitter, burned and had really bad old coffee taste. I couldn’t even drink it, it tasted like it were filtered through the sewer pipe. You could smell the staled coffee smell when it was brewing. The self serve coffee you could get on the ship were all tasted like this. But I actually got good taste coffee in the main dinning room at dinner time.

Lunch at the buffet was normal but fresh everyday. I like it has Indian and Thai food stations. But the food were pretty much the same everyday except the hot entrees were changed a little bit, but not that much. Hot entrees were repeated a lot. Desserts at the buffet most of them were pretty bad, tasted and looked like those cheap buffet restaurant deserts, and they were repeated a lot, many items were there for at least 5 times. Supper at the buffet was amazingly not that much different than lunch buffet, some items actually were leftovers from lunch. Only one different was there was sushi at night. But the sushi sucked, you can get much better sushi than those even from you local cheap Chinese buffet. Maybe it’s good that supper at buffet was not good, so people could all go eat at main dinning room and get their money worth. One cruise I was on, their dinner buffet were so good. There were different themes every night, Italian night, Caribbean night , Mideast night etc. Tons of food to choose from, totally different from lunch, lots of special food belonged to the themes to eat that you can’t even get from main dinning room. Bad things were the buffet were so busy for dinner, many people gave up their main dinning for the buffet which I thought main dinning room was still the better choice. So I would get something I liked from the buffet before I ate at the main dinning room. But this ship, supper time, only a little bit people ate at the buffet. After 10pm as I remember, the buffet only served a few very crappy food that were different from dinner buffet. I was on other cruise line, their dinner buffet was served all the way till midnight.

Well, that’s it! For the food, I am not going on this ship again. My husband has been on Celebrity ship before, and he said it was way much better. And they even don’t have the snail dish( don’t know how to spell it), such a disappointment! The food I had on this ship was the worst. The cheap NCL cruise I took, their food was even better than this one. I don’t know if all other Celebrity ships are the same way now, but I will definitely try another cruise line next time.

Tuesday, January 24, 2012

Pho Thanh Thuy----Lancaster PA

It’s a very little restaurant located at N Prince ST, Lancaster PA. I am amazed how many Vietnamese restaurants around Lancaster. I visited another Vietnamese restaurant called Rice and Noodle before, it was pretty good, the Pho tested like the ones in Chinatown. I saw Pho Thanh Thuy had pretty good reviews on Yelp, so I decided to give it a try.

We went there in the late afternoon. We were the first group of customers. The owner was there, you could tell she is real Vietnamese, so we could expect more authentic food. I ordered my all time favorite fresh spring rolls and special Pho( the one has everything inside).

Fresh spring rolls were about $3.75 for two. They were OK. Not as good as the ones I had before. To be honest, you could make your own fresh spring rolls at home, very easy and very low cost. I used make bunch of them in summer time when I had mint grew in my garden.

The everything Pho was $8. Compare with the Pho you could get from Philly or Boston for cheaper price, it was a lot smaller, it felt like the small size there. But we got lots of Asian basil, bean sprouts and limes to put in our soup, very generous portion of this. My beef was totally cooked in my Pho (it got chewy), and I prefer my beef is medium cooked like other places does. As everything Pho, it didn’t have enough other stuff such as meatballs, tripe etc.  Meatball didn’t test too good either. The broth was very good, but a little bit too salty for me ( I ate salty stuff all the time).

BTW, this place is Cash only. So if you don't use cash often, bring cash with you when you come here.

Overall, I feel Rice and Noodle has better potion of the Pho than this place. The taste of the broth, both are good. But if I will have Pho in Lancaster, PA, I would go back to Rice and Noodle. Or I will try some other places in town. 2012-01-22 0012012-01-22 0022012-01-22 0032012-01-22 0042012-01-22 005

-The End-

Tuesday, December 20, 2011

Fruit Pecan Pork Roast

I really like this recipe’s fruit sauce to put on my pork roast or ham roast. For the ham, I take the pecan part off the recipe. It’s a good recipe for the pork roast.

PecanPorkLoin

Saturday, November 19, 2011

Italian Cream Cake ( lemon torte) Recipe

Because of Sam’s club discontinued my favorite Cheesecake factory Italian Cream Cake, I have to find the closest recipes and give them a try.fe1gf9

Here are the two recipes I found that seems are close:

1.3005_1051983106106_1421623515_30126457_1947190_n

Italian Lemon Creme Cake
FOR THE CAKE:
1 18.25-ounce box Betty Crocker white cake mix
1 1/4 cups water
1/3 cup vegetable oil
3 egg whites
I added 1 tsp. lemon zest to the cake.
FOR THE LEMON CREAM FILLING:
1 (8 ounce) pkg cream cheese, softened (could use mascarpone instead of cream cheese)
2 cups powdered sugar
4 teaspoon lemon juice (fresh squeezed)
1 cup heavy (whipping) cream
FOR THE VANILLA CRUMB TOPPING:
1/2 cup all purpose flour
1/2 cup powdered sugar
1/4 cup cold butter
1/2 teaspoon vanilla extract
FOR THE GARNISH: powdered sugar
Preheat oven to 350 degrees F. Grease a 10-inch cake pan or springform pan
Make white cake following the directions on the box. Pour the batter into prepared pan.
Bake at 350 degrees for 40 to 45 minutes. Allow cake to cool completely when it comes out of the oven.
Make lemon cream filling by mixing cream cheese and powdered sugar in a medium bowl with
an electric mixer until smooth. Mix in lemon juice.
Whip cream in a large bowl with an electric mixer on high speed until it forms stiff peaks. Combine
cream cheese mixture with whipped cream. Stir by hand until blended.
Make crumb topping by combining flour and powdered sugar in a medium bowl. Add butter and
dribble in the vanilla extract. Use your hands to mix cold butter into the flour and sugar. Break butter
into smaller and smaller pieces as you incorporate it into the dry ingredients. Be sure not to press the
mixture together. You want to end up with a very crumbly consistency with pieces no bigger than a pea.
(If you have trouble making small crumbs, pop the bowl into your fridge for a few minutes.) Chill this
crumb topping until you are ready to use it.
When the cake is cool, slice it in half through the middle and remove the top. Spread all but 1/2 cup of
the lemon cream mixture onto the bottom half of the cake, then carefully replace the top half of the cake.
Spread the remaining 1/2 cup of cream filling over the top and sides of the cake. Sprinkle the crumb
topping on top of the cake and press it onto the sides all the way around the cake.
Now chill the cake for at least 3 hours before you serve it. When you are ready to dig in, slice the cake into
12 slices. Serve each slice topped with powdered sugar tapped through a strainer.

2.cy_italiancream

LEMONCELLO CREAM TORTE
Shortcut Version (like Cheesecake Factory)
"I work at the Cheesecake Factory, but all of our cheesecakes and desserts come frozen from factories in california and north carolina. i am a huge fan of the lemoncello, so i made up my own (shortcut) version. i hope this helps..."
FOR THE CAKE:
1 box (2-layer size) yellow cake mix
Mix cake mix with eggs, oil, and water as directed on the box.
Bake in a springform pan. Let cool, then slice into 3 layers. (If you want it to look like the C.F.'s, slice it into 2 layers, and use ladyfingers for the middle layer).
Optional: lightly soak layers in limoncello. (I soak everything in booze - so good!)
FOR THE LEMONCELLO CREME:
1 (3 ounce) package sugar-free lemon gelatin
1 cup boiling water
1 (8 ounce) package cream cheese, softened
1 teaspoon vanilla extract
1 (13 ounce) can milnot (evaporated milk), whipped **
Dissolve gelatin in water. Chill until thick, but not set.
Cream cheese and vanilla extract together. Blend in gelatin.
Whip chilled milnot and fold into the gelatin mixture.
HERE'S THE FUN PART:
Put a layer of cake back into the bottom of the springform pan.
Pour about a half inch (or just a little more) of the lemon creme mixture over the top of this layer.
Layer either the next layer of cake or the ladyfingers. if you're using ladyfingers for the more authentic C.F. look, just arrange them in a circle in the middle of the cake).
Pour in more of the lemon creme mixture (the same amount as before).
Place the last cake layer on top.
The cake will have to set for a few hours in the fridge.
FOR THE FROSTING:
I just mixed a little lemon juice and water with powdered sugar to a thick pouring consistency, and spread it on the cake.
FOR THE CRUNCH TOPPING:
I coarsely chopped (beat with a rolling pin in a ziplock bag) some "nilla" wafers, then covered the cake with the cookie pieces. I had some frosting left over, so I thinned it with a little water (to a glaze consistency), and drizzled it on top of the cake.
Keep it refrigerated.
Also, I don't think they use limoncello in the actual cake, but I'm not sure.
**Milot is a brand name of canned milks. The company makes evaporated milk, fat free evaporated skim milk, and sweetened condensed milk. Since the recipe calls for the Milot to be whipped, it is referring to the evaporated milk.

Let’s see which one is better.

Saturday, April 9, 2011

分享推荐一些我很喜欢的英文worship歌曲吧!

老公是church worship team的,他们有时候唱的歌真的很好听,很有爱,很鼓舞人心,我来推荐些我自己比较中意的,分享给大家:
Our God is Greater - Chris Tomlin
http://www.youtube.com/watch?v=zlA5IDnpGhc

What a Savior - Laura Story
http://www.youtube.com/watch?v=vSXpFsjSc-4

Praise the father praise the son - chris tomlin
http://www.youtube.com/watch?v=dPyIIb_jnHM

David Crowder Band - How He Loves
http://www.youtube.com/watch?v=TWgeUrD4MHI

Forever by Michael W. Smith
http://www.youtube.com/watch?v=3lPdtqgouCc

Michael W. Smith- Lord I Give You My Heart 
http://www.youtube.com/watch?v=MvUNkRbi5Rc

Matt Redman - The Heart of Worship 
http://www.youtube.com/watch?v=Tq62ggQKYJY

Matt Redman - Blessed Be Your Name
http://www.youtube.com/watch?v=7Qp11X6LKYY&feature=related

Beautiful One - Jeremy Camp
http://www.youtube.com/watch?v=WFLqJBxpQpc

Awesome God(two versions) 

http://www.youtube.com/watch?v=M61uOkf8-nk&feature=fvwrel
http://www.youtube.com/watch?v=6RGcb7alSk0

How He Loves Us - Kim Walker / Jesus Culture 
http://www.youtube.com/watch?v=JoC1ec-lYps&feature=related

ALL I NEED IS YOU 
http://www.youtube.com/watch?v=MV63_Vmf-74

Majesty(Here I am) - Delirious
http://www.youtube.com/watch?v=vNjH8QDpBFY

We Are Hungry - Brian Sites
http://www.youtube.com/watch?v=-Q4KqWviphE

All to Jesus I Surrender 
http://www.youtube.com/watch?v=7x2IpLSfqp8

DRAW ME CLOSE TO YOU 
http://www.youtube.com/watch?v=mLNL49TFC_8

ALL I NEED IS YOU
http://www.youtube.com/watch?v=MV63_Vmf-74

Sing, Sing, Sing - Chris Tomlin
http://www.youtube.com/watch?v=tGPN2Z-bgS0

Chris Tomlin - I Will Rise
http://www.youtube.com/watch?v=9yvfso4Q8xg

Chris Tomlin - My Deliverer (hello love) 
http://www.youtube.com/watch?v=pmGeeNDJzx0

JESUS,Lover of my soul (it's all about You)
http://www.youtube.com/watch?v=dD-ZdMOx_HY

You are God Alone Music Video 
http://www.youtube.com/watch?v=hMXpHhr_NkA

"Indescribable" by Laura Story
http://www.youtube.com/watch?v=e00JWpre67U&feature=related

Father Can You Hear Me 
http://www.youtube.com/watch?v=-s7QNpqiqsc&feature=fvwrel

Jesus Lover of My Soul (worship video w/ lyrics)
http://www.youtube.com/watch?v=C5jxwHjC6Xk&feature=related

 Healing Rain 
http://www.youtube.com/watch?v=Bo1bjTOFbZA

Yern
http://www.youtube.com/watch?v=iTUOR76sUF4

Worthy Is the Lamb
http://www.youtube.com/watch?v=sBAu9sLGras

Call on Jesus
http://www.youtube.com/watch?v=mpHSGP6U1Ws

Redeemer
http://www.youtube.com/watch?v=tpCaNBhK4S0&feature=relmfu

目前能想到并列出来的暂时有这么多,我想起更多的,会补充。

Tuesday, March 15, 2011

Another Way to Go Around Amazon's Horrbile No Pirce Match or Price Adjustment Policy ----- Before You Receive It----Refusing the Package

I just got a little bit frustrated today that the new pair of boots I just ordered from Amazon.com, the price already dropped in 4 days even I didn't receive them yet. OK, I admit it's just 3 dollars difference, but nowadays, everybody needs to tight their wallets up if they could for the weak situation of the weak economy.

Amazon used to have very good price adjustment policy couple years ago that they would simply refund the price difference in 30 days if their own price dropped. But now, it's tough. I actually tried and got my money back several months ago from another big online merchant Newegg.com which stated now price adjustment policy either. But luckily, they gave me the $27 price different back after I purchase the camera about 2 weeks later. So I thought I would give it a try with Amazon, cause this one purchase I just made 4 days ago, and even didn't receive it yet. It's just 3 dollars...

Then I chatted with one of their customer reps all the way over India, no luck. I explained my situation, and the answer I got was they would not do a price adjustment for me as their policy even it was just 3 dollars, cause it was unfair to other customers. What the heck! So was it fair to me? I guess it's only fair to the company, nothing about other customers, I didn't rip them off, actually I got ripped off. If they want to, they could call and ask for price adjustments too. It's just the matter if they tried or care about their money. I care about it cause I didn't receive those pair of boots yet, and if I already wore them, I wouldn't bother even they would drop another 10 bucks.

Anyway,  I did a research and contacted their customer service again. What I could do now if I want the 3 bucks back so badly( I am not going to do this time cause it's just 3 bucks, but I will do it when it's 10 bucks or something, you know Amazon, their price always changes.)-----Refuse the Package! Then the package will be sent back to Amazon, and you will get the full refund of your original purchase amount in about 1 week ( include the shipping charge) . The return shipping charge is not on you. If you still want the stuff, you could purchase it again from Amazon at the lower price.

But I will only do this:
1.You didn't receive the package yet or it's not opened after delivery.
2.The item you want to buy at cheaper price is still available.
3.The price difference is worth to take your effort.

Amazon uses both UPS or USPS most of the time. Please use Google to search how to refuse a package from both of these carriers, you can find the right answer right over here:
For UPS: http://www.ehow.com/how_7531725_refuse-package-sent-ups.html
For USPS: http://www.ehow.com/how_5293278_refuse-return-package.html

Here is the Amazon's policy about this:

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us using the button on the right side of this page.

Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

You don't need to do this just for the similar reason like I had. You can do this if you don't want the item, or the item take too long to deliver...etc, of course the most important thing that you don't want to pay for return shipping if you use their regular return process.

Hope this can help...